Privacy Policy

01Overview

akr44 operates a secure online casino and sports betting platform serving players across Bangladesh. When you register an account, make a deposit, place a bet, or contact our support team, you share personal data with us. This Privacy Policy describes the full lifecycle of that data: from the moment it is collected through to its eventual secure deletion. We are committed to handling your data transparently, using it only for the purposes described in this Policy, and protecting it with industry-standard security measures.

This Policy applies to all users of the akr44 website at https://akr44.app, including visitors who browse without registering. By using the akr44 platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, please discontinue use of the platform and contact us at [email protected] if you wish to request deletion of any data already collected.

02Information We Collect

The following table summarises the categories of personal data akr44 collects, the typical data points within each category, and the primary reason for collection. We do not collect any category of data beyond what is listed here without first updating this Policy and notifying registered users.

03How We Use Your Information

akr44 uses personal data strictly for the purposes described in this Policy. We do not use your data for purposes that are incompatible with those listed below without first seeking your consent. The primary uses of the data we hold are as follows.

• To create and manage your akr44 account, verify your identity and age, and provide access to all platform Services including casino games, crash games, and sports betting markets covering cricket BPL, IPL, and international T20 fixtures
• To process deposits via bKash, Nagad, Rocket, and Upay, and to process withdrawal requests back to your registered mobile wallet, including all associated transaction verification and reconciliation steps
• To detect and prevent fraud, money laundering, account abuse, and any other activity that violates our Terms and Conditions or applicable law, including monitoring of unusual transaction patterns and betting behaviour
• To monitor your gaming activity for responsible gaming purposes — including identifying patterns that may indicate problem gambling, triggering deposit limit alerts, and facilitating self-exclusion requests when raised by you or identified by our responsible gaming team
• To communicate with you about your account, including security notifications, transactional confirmations, and responses to support requests you have submitted to [email protected]
• To comply with legal and regulatory obligations, including anti-money laundering (AML) requirements, record-keeping obligations, and any lawful request from a competent authority under applicable law

04Legal Basis for Processing

akr44 processes your personal data on the following legal bases. Each processing activity maps to at least one of these bases, and we apply the most appropriate basis for each specific use case described in Section 3.

05Payment Data and Mobile Wallets

akr44 processes payment data exclusively through established mobile wallet providers operating in Bangladesh: bKash, Nagad, Rocket, and Upay. When you make a deposit or request a withdrawal, the financial transaction itself is handled by the respective mobile wallet provider under that provider's own terms and privacy policy. akr44 receives confirmation of transaction completion and records the transaction amount, timestamp, and the masked wallet identifier (for example, the last four digits of a bKash number) for our records.

akr44 does not store full mobile wallet numbers or any sensitive authentication credentials for mobile wallets. We do not have access to your mobile wallet PIN, password, or any other security credential. If you believe your mobile wallet has been compromised, contact the relevant wallet provider directly and then notify akr44 support so that we can secure your account.

06Cookies and Tracking Technologies

akr44 uses cookies and similar technologies to operate the platform, remember your session preferences, and monitor platform performance. We use the minimum number of cookies necessary to provide a functional, secure experience. The following categories of cookies may be present on the akr44 platform.

• Strictly Necessary Cookies — required for the platform to function, including session authentication tokens that keep you logged in during your visit. These cannot be disabled without breaking core functionality
• Performance and Analytics Cookies — used to understand how players navigate and use the platform, which pages load slowly, and where technical errors occur. Data collected is aggregated and not linked to individual identities
• Functional Cookies — store your preferences such as language selection and display settings so they are retained between sessions
• Security Cookies — used to detect suspicious activity, enforce rate limits on login attempts, and protect against cross-site request forgery (CSRF). These are essential for account security

You may manage cookie preferences through your browser settings. Please be aware that disabling strictly necessary or security cookies will impair your ability to use the akr44 platform and may prevent you from logging in or completing transactions.

07Sharing Your Personal Data

akr44 does not sell, rent, or share your personal data with third parties for marketing purposes. We share data only in the limited circumstances described below, and only to the extent strictly necessary for each purpose.

• Payment processors — we share the minimum transaction data required with bKash, Nagad, Rocket, and Upay to process deposits and withdrawals. Each provider processes this data under their own privacy framework
• Game studio providers — Pragmatic Play, Evolution Gaming, Spribe, and other studio partners receive anonymised session data (game ID, bet amount, outcome) required to settle bets and maintain game integrity. These providers do not receive your identity or contact data
• Fraud prevention and AML compliance partners — where required to detect financial crime or respond to a lawful regulatory request, we may share account and transaction data with specialist third-party compliance services or directly with the requesting authority
• In connection with a business transfer — if akr44's platform or business is transferred to a new operator, player account data may be transferred as part of that transaction. Registered players will be notified in advance of any such transfer and given the opportunity to close their account before the transfer completes

All third parties with whom akr44 shares data are required to handle it securely and use it only for the specific purpose for which it was shared. akr44 does not permit third parties to use your data for their own marketing or commercial purposes.

08Data Retention

akr44 retains personal data only for as long as is necessary for the purpose for which it was collected, or for as long as we are required to keep it by law. The table below sets out our standard retention periods by data category.

When the applicable retention period expires, akr44 securely deletes or anonymises the relevant data so that it can no longer be attributed to an individual. If you request deletion of your data before the retention period has expired, we will action your request to the extent permitted by our legal obligations — any data we are legally required to retain will be held separately and used only for compliance purposes.

09Security Measures

akr44 takes the security of your personal data seriously. We implement a layered set of technical and organisational security measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure. Our key security measures include the following.

• 256-bit SSL encryption for all data transmitted between your device and the akr44 platform, ensuring that your login credentials, session data, and transaction information cannot be intercepted in transit
• One-way cryptographic hashing of all account passwords — stored password hashes cannot be reversed to reveal the original password, meaning akr44 staff and any potential attacker who accesses our database cannot determine your password from stored data
• Access controls — only authorised akr44 personnel whose specific job role requires it may access personal player data, and all access is logged and periodically reviewed for appropriateness
• Fraud detection and anomaly monitoring systems that operate continuously — unusual account activity, atypical login locations, and abnormal transaction patterns trigger internal review processes designed to protect your account from unauthorised use

10Your Data Rights

As a player on the akr44 platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us at [email protected] with the subject line 'Data Rights Request' and we will respond within 30 calendar days.

• Right of Access — you may request a copy of all personal data akr44 holds about you, along with information about how it is processed and for what purposes
• Right to Rectification — if any personal data we hold about you is inaccurate or incomplete, you may request that we correct or complete it
• Right to Erasure — you may request deletion of your personal data where we no longer have a lawful basis to retain it. Note that certain data must be retained for legal and compliance reasons even after account closure
• Right to Restriction — you may request that we restrict our processing of your data in certain circumstances, for example while the accuracy of the data is being contested or a legitimate interests objection is being assessed
• Right to Object — you may object to processing of your data where we rely on legitimate interests as the legal basis, for example processing for direct marketing purposes
• Right to Withdraw Consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of any processing that took place before withdrawal

akr44 will not charge a fee for handling data rights requests and will not discriminate against any player who exercises their data rights. We may ask you to verify your identity before processing a request to ensure we disclose or modify data only to the account holder.

11Children and Minors

The akr44 platform is strictly restricted to individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you are under 21, you must not use the akr44 platform or provide any personal data to us. If akr44 becomes aware that it has inadvertently collected personal data from a person under 21, we will delete that data promptly and close the associated account. If you believe a person under 21 has registered an account, please notify us immediately at [email protected].

12Third-Party Services and Links

The akr44 platform integrates game content delivered by third-party studio providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, and others. When you play a game delivered by one of these studios, your gameplay session data is necessarily transmitted to that studio's servers to determine outcomes and settle bets. Each studio operates under its own privacy and security framework. akr44 selects studio partners that maintain industry-standard data protection practices. The akr44 platform does not contain links to external third-party websites for general browsing; all internal navigation remains within the akr44.app domain.

13Updates to This Privacy Policy

akr44 may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal obligations, or platform features. When we make material changes, we will notify registered players via their registered mobile number and post a notice on the platform. The 'Last Updated' date at the top of this Policy will always reflect when the most recent version was published.

Continued use of the akr44 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you should cease using the platform and contact [email protected] to request closure of your account and deletion of your personal data to the extent permitted by our retention obligations.

14Contact Our Privacy Team

For any question, concern, or request relating to this Privacy Policy or the personal data akr44 holds about you, please contact our support team. We aim to respond to all privacy-related enquiries within 72 hours during normal operating hours (Bangladesh Standard Time, UTC+6).